Lee Hock
Dear Sir/Madam, I am writing to formally express my disappointment regarding the service I
Location: Lot F66, F67, F70&F71, AEON IPOH STATION 18 SHOPPING CENTRE, 22, Susuran Stesen 18, Station 18, 31650 Ipoh, Perak, Malaysia
AEON Mall Ipoh Station 18
Haidilao is one of the world's most celebrated hot pot chains, renowned as much for its exceptional customer service as for its rich, flavourful broths. The AEON Ipoh Station 18 branch upholds this reputation, offering diners an interactive cooking experience where fresh ingredients are cooked tableside in a choice of signature soup bases, from the beloved tomato broth to the fiery mala spice.
The experience extends well beyond the pot itself; complimentary snacks, board games, and even manicure services are available while you wait for a table, and the iconic noodle-dancing performance, where a chef stretches and twirls fresh noodles beside your table, has become an Instagram-worthy highlight. Each diner can personalise their dipping sauce at the extensive condiment bar, creating a flavour profile that is entirely their own.
Whether it is a lively family dinner, a catch-up with friends, or a special celebration, Haidilao at AEON Station 18 turns a simple hot pot meal into a memorable occasion fuelled by warmth, generosity, and outstanding hospitality.
Based on 2290 Google reviews
Based on customer ratings
Based on customer ratings
Lee Hock
Dear Sir/Madam, I am writing to formally express my disappointment regarding the service I
Malathi
Excellent service, delicious food, and enjoyable performance! A great place to spend an evening~
Yusof
The food was fresh and delicious, and the soup base was great.However, I was quite disappointed with the customer service and condiment counter.
Idris
Came here on Sunday to try out this cause I’ve never try it before. Took a number and it took about half an hour to be seated in there. Before that, you may take a seat outside while waiting, grab some snack if you’re hungry and the staff
Arun
You will feel top level services here. 👏 one of the best service in Ipoh. Price is reasonable for the quality of food and service provided.
Haidilao Huo Guo
Haidilao Hot Pot storefront
Modern interior entrance with wooden paneling and illuminated signage displaying '火锅 Haidilao Hot Pot'. A reception counter with the brand logo is on the left, a digital screen showing current serving information is mounted on the wall, and a glass display case with products sits below it. The area includes seating and ambient lighting.
海底捞火锅 Haidi
Storefront entrance with illuminated sign displaying '海底捞火锅Haidi' above the doorway. Interior view shows a reception counter with branded logo, festive decorations on walls including Christmas-themed cutouts, and a small table covered in a plaid cloth holding promotional items. A glass aquarium is visible in the background. The space has modern lighting, beige-toned walls, and tiled flooring.
Haidilao Hot Pot storefront interior
Interior view of a Haidilao Hot Pot restaurant with illuminated signage above the entrance. The space includes a reception counter with Halloween-themed decorations, a display case with merchandise, tables covered in checkered cloths, and promotional materials on walls. A digital screen displays current serving information and QR code. No menu is clearly readable.
Food Presentation
A white rectangular plate holds thinly sliced raw meat with marbling, placed on a dark wooden surface. In the background, there's a small bowl of mixed nuts or dried ingredients on a wooden tray, and scattered red berries nearby. A piece of rough-hewn wood is partially visible to the right. The lighting is warm and focused on the food.
Restaurant Interior
A hot pot dining area with a built-in metal hot pot set on the table, featuring two distinct broth sections (red and yellow). The table has various dishes, chopsticks, bowls, and a red napkin box. Green upholstered booth seating is visible in the background under modern ceiling lighting. A person wearing a purple top sits at another table to the right.
Dessert in restaurant setting
A chocolate soft-serve dessert in a glass cup with tapioca pearls and crushed nuts on top, placed on a table next to a hot pot. Background shows diners at tables under warm lighting. A spoon is inserted into the dessert.
Haidilao Soft Serve Ice Cream
A close-up shot of a chocolate-flavored soft serve ice cream in a red paper cup with the Haidilao logo printed on it. The cup sits on a light-colored countertop. Background shows blurred indoor setting with plates and glasses, suggesting an interior dining or dessert area.
Food Presentation
A white rectangular plate with golden-brown fried food strips served with two dipping options: a red sauce and a reddish-orange spice mix. The plate rests on a wooden surface. No shop front or printed material is visible.
Raw Meat Slices on Plate
Thinly sliced red meat arranged neatly on a white rectangular plate, placed on a dark wooden surface with blurred greenery in the background.
Promotional Display with Red Roses in Cups
A gold-framed cart holds multiple clear cups each containing a single red rose, arranged neatly on a black surface. Next to the cups are printed materials including a red promotional flyer with Chinese characters and a white instruction card listing steps in Chinese. In the background, a blue promotional poster mentions an offer valid from 21 to 22 October 2014 for customers holding Citibrand cards issued in Malaysia. The setting appears to be indoors, likely within a retail or commercial space.
Dessert Bowls with Spoons
Four ceramic bowls containing various desserts: one with ice cubes in a golden syrup-like liquid, another with a creamy beige sauce, a third with brown sauce, and the fourth with yellow sauce. Each bowl has a white spoon resting inside. The setting appears to be an indoor dining area on a speckled countertop.
Food Item on Plate
A black rectangular plate holds several golden-brown rolled food items, likely fried or baked pastries, placed on a wooden surface. A few scattered white objects are partially visible in the background.
Food Presentation
A single serving of a leaf-shaped dish rests on a dark plate with gold rim, surrounded by fog. A small pink flower and mint leaves garnish the plate. In the background, a golden geometric sphere sits in a gold wire frame on a textured gray surface.
Dessert Display at Restaurant
A chocolate cake with crushed nuts on top sits on a black tray beside a small dish of crushed nuts topped with sugar, accompanied by a pink heart-shaped sign reading '给你我的心~' (Give you my heart~) and a purple orchid flower. In the background, there's a watermelon slice on a plate, a red box, and a metal hot pot grill. The setting is indoors with booth seating and ambient lighting.
Raw Meat Slices on Plate
A circular arrangement of thinly sliced raw meat, likely beef or lamb, presented on a dark plate with garnish including a small pink flower and green herbs. The plate rests on a textured dark surface with shadows cast across it. In the background, there is a blurred metallic object and some foliage. No shop signage or storefront elements are visible.
Hot Pot Dining Table
A table set with a divided hot pot featuring multiple broths, surrounded by various dishes including meatballs, sliced ham, tofu, watermelon slices, and side bowls of sauces and vegetables. Glasses, chopsticks, and condiments are present. The setting appears to be indoors in a restaurant.
Haidilao Hot Pot Storefront Interior
Interior view of a Haidilao Hot Pot restaurant with seating areas, a digital display screen showing promotional content, and a branded sign above the entrance. A small cart with snacks is placed near the seating area. The environment appears clean and modern with tiled floors and soft lighting.
Hot Pot Shop Interior
Interior view of a restaurant with a reception counter featuring the logo '海底捞'. The wall behind has multiple certificates and signs including no-smoking notices. A display case showcases pink-colored food items under bright lighting. To the right is an entrance to the dining area, with signage reading 'Hot Pot' above the doorway. The floor is tiled, and there are promotional posters on the far right wall.
Food Item on Plate
A golden-brown fried food item served on a white rectangular plate with three compartments containing ketchup, mayonnaise, and an unidentified condiment. The plate rests on a wooden surface. No shop front or printed material is visible.
Food Presentation
A bowl of thinly sliced raw fish, possibly tuna or salmon, arranged in a circular pattern with a small green herb garnish in the center. The dish is served in a white ceramic bowl with a gold rim, placed on a light gray countertop. The background shows a dark wall and part of another surface, suggesting an indoor dining setting.
Hand holding wet tissue packet at hot pot restaurant
A hand holds a red branded wet tissue packet with panda mascot and slogan 'YOUR HUOGUO MOMENTS START WITH CLEAN HANDS'. In the background, a multi-bowl hot pot setup is visible with various dishes, chopsticks, spoons, and bowls of broth on a grey countertop.
Haidilao Hot Pot Storefront Interior
Interior view of a Haidilao Hot Pot restaurant with modern seating, light-colored tiled floor, and Halloween-themed decorations including pumpkins and banners. A large illuminated sign displays the brand name in Chinese and English above the entrance. The area includes a wooden table with red napkin holders and a digital screen on the right wall.
Roses in Cups on Cart
A cart with multiple white cups, each topped with a single red rose, arranged neatly on a reflective black surface bordered by copper-colored metal. The cart has LED lighting along its edges. To the right, a printed card with Chinese characters is partially visible, listing steps like 'search', 'like', 'comment', 'take photo', and 'post'. The background shows light wood paneling and a tiled floor.
Food Presentation
Four golden-brown pastries topped with white cream and dark seeds are arranged on a black rectangular plate. The setting is a wooden table with blurred background elements including a small wooden container with red flowers and another with greenery. The lighting highlights the food's texture and presentation.
Hot Pot Dining Table
A table setting at a hot pot restaurant featuring thinly sliced raw meat on ice, watermelon slices, orange segments, dipping sauces, and various side dishes. Chopsticks rest on the table beside a metal ladle and hot pot broth. The background shows modern interior seating with muted tones.
Shopping Mall Interior
Interior view of a shopping mall with seating area, snack cart, and promotional signage. Visible brands include Daiso and Focus Point. A person is seen on an escalator in the background.
Bowl of Food
A top-down view of a white bowl containing various ingredients: chopped green onions, minced meat, cilantro, scrambled eggs, and what appears to be peanut sauce or similar condiment. The bowl is centered on a plain white background.
Hot Pot Dining Table
A square metal hot pot with divided sections containing different broths; one section has yellow broth with shrimp and red dates, another is clear broth, and the third appears to be a spicy or mixed broth. Chopsticks and ladle rest on the table. Small bowls with condiments and used plates are nearby.
Food Display in Restaurant Interior
A table with multiple small white ramekins filled with various colored liquids, likely dessert or dipping sauces, arranged neatly. To the right is a tray of fried food items. In the background, there are blurred figures of people, a stroller, and restaurant shelving units. The setting appears to be an indoor dining area with modern decor.
海底捞店内展示区
玻璃陈列柜内摆放着各类商品,包括卡通玩偶、小饰品和食品包装。上方悬挂电子屏幕显示当前服务号码及二维码,用于下载应用获取优惠。柜台正面有“海底捞”品牌标识与logo。整体环境整洁明亮,地面为瓷砖铺设,背景墙为木质纹理。无员工或顾客可见,也无户外场景。
Panda plush at hot pot restaurant
A plush panda wearing a red mushroom hat sits behind a divided hot pot with two broths — one yellow and one red-orange — containing ingredients like shrimp and vegetables. The setting is indoors, with booth seating and modern lighting in the background.
Promotional Display in Mall
A golden cart holds cups with red roses, each cup featuring a panda logo. A sign instructs customers to use Google, search 'IPOH 海底捞', rate the restaurant, post photos of the roses, and share on social media. Stacks of promotional flyers are nearby. In the background, a food advertisement for chicken is visible. The setting appears to be indoors, likely within a shopping mall.
Hot Pot Dining Table
A metal hot pot with divided sections containing various broths: spicy red, clear, and a small square of orange broth. Serving utensils including ladles and chopsticks are present on the table along with glasses of water, bowls, and plates of food. The setting appears to be an indoor dining area.
Restaurant Interior
Modern dining area with green booth seating, light wood chairs, and yellow walls. Promotional banners hang from ceiling featuring food illustrations and a large red '2026' balloon display. Tables have serving carts with mugs and dishes. Ambient lighting and clean flooring complete the setting.
Hot Pot Dining Table
A table set with a divided hot pot featuring four sections: clear broth, spicy red broth, yellow broth, and ice water. Surrounding the pot are plates of raw meat slices, dumplings, mushrooms, lettuce, condiments, drinks, and utensils. A person is seated at the table with hands resting on it.
Hand holding Haidilao soft serve
A hand holds a red cup with the Haidilao logo, containing chocolate-flavored soft serve ice cream topped with a white sphere, with a straw inserted. The background shows a light wood-paneled wall and a countertop.
Shop Interior Display
A wooden rack displays various keychains and plush toys in a retail setting. Top shelves hold packaged Christmas-themed pins and colorful character keychains with tags. Below are black plush cat keychains wearing scarves. Price tags indicate 150 points equal RM10, and other items priced at RM25 or RM60. Glass display cases below contain snow globes and miniature figurines. The background includes greenery and more merchandise on wooden stands.
Interior Service Counter
A staff member in a red uniform with gloves is attending to a customer at a counter. The setting appears to be an indoor service or retail environment with modern lighting and wooden cabinetry. A laptop, tissue box, and decorative items are on the counter. Wall signage includes partial Chinese characters.
Table Setting at a Restaurant
A table with various food items including sliced pork belly on a white plate, a bowl of black fungus, a small dish with a piece of tofu or processed meat, and some snacks in wrappers. In the background, there is a slice of watermelon and a chocolate dessert. The setting appears to be indoors with a gray countertop.
Hot Pot Dining Table
A table set with a divided hot pot featuring red and clear broth, surrounded by various dishes including vegetables, meat slices, fish balls, tofu, and leafy greens. Chopsticks and serving spoons are present. A person in an orange shirt is partially visible, using chopsticks to pick up food. The setting appears to be indoors with ambient lighting.
Person dining at a hot pot restaurant
A person wearing a black cap and glasses is eating from a divided hot pot table with various ingredients including greens, sliced meat, watermelon, and condiments. The setting includes booth seating, promotional banners on the wall, and multiple dishes on the table.
Grabber Machines and ATM Exchange at Haidilao Huoguo
Two claw machines filled with plush toys flank a red ATM exchange machine. The machines have 'Hi' logos above them. To the left are promotional posters featuring panda characters from Haidilao Huoguo, including one that says 'SINCE 1994'. A large circular 'Hi' logo is visible on the right.
Restaurant Interior Food Display
Close-up of a plated dish of breaded mid wings garnished with lettuce and parsley on a black tray, accompanied by small bowls of sauces and peanuts. A printed flag identifies the item as 'Breaded Mid Wings'. Background shows other dishes and chopsticks on white bowls.
Pineapple Drink with Garnish
A tall glass of yellow beverage topped with pineapple chunks, lime slice, and rosemary sprig on a wooden surface. Surrounding the drink are sliced limes and pineapple pieces. Steam rises in the background against a mossy, dark setting.
Storefront Display
A glass display case filled with merchandise including mugs, books, plush toys, and boxed toy cars. The front of the counter has a logo and Chinese characters '海底捞' (Hǎidǐ Lāo). Behind the display are shelves holding more products like backpacks and packaged items. No exterior storefront or signage is visible.
Nail Art Display
A hand with decorative nail art featuring cute bear faces and hearts, positioned in front of an ornate gold picture frame against a floral-patterned background.
Haidilao Hot Pot Self-Service Station
Interior view of a self-service hot pot station with illuminated signage reading 'Say Hi to Souper Tasty Adventures'. Below is a display of condiments, sauce options, and prepared dishes on a counter with glass-fronted storage units holding disposable plates and bowls. A large printed menu board displays six popular sauce recipes in both Chinese and English, along with pricing information (RM 8/PIPAK). The setup includes multiple small bowls for dipping ingredients and a central serving area.
Nail Art Displays
A display of nail art products in plastic packaging with branding 'Haidilao x miffy'. The packages feature various designs including red, green, orange, and white patterns with cartoon characters. Behind the display are Christmas-themed decorations like Santa Claus figures and reindeer cutouts. All items are arranged on a clear acrylic stand.
Prawn Paste Malatang (Golden Soup) advertisement
A promotional image featuring a bowl of Prawn Paste Malatang with Golden Soup on a wooden base against a red-orange gradient background. A gold 'NEW' badge is displayed next to the dish. Text at bottom indicates the image is for reference only.
Food Display with DIY Tomato Soup Base Options
Three white square bowls contain prepared ingredients: green seaweed salad, roasted peanuts, and sliced cucumber salad, each with a serving spoon. Behind them is a promotional poster featuring images of dishes and Chinese/English text about '6 DIY innovative ways to eat Haidilao tomato soup base'. A red allergen tip card is also visible on the right.
Red Festival Cards Displayed on Wall
Four red-themed greeting cards with handwritten messages and illustrations are arranged on a wooden surface. The cards feature Chinese characters like '喜至福来' (Joy comes with fortune) and '得偿所愿' (Wishes fulfilled). One card has a cartoon panda, another a hand-drawn girl, and others include phrases like '祝我全家健健康康快快乐乐!' and '合家平安心想事成'. All cards have small heart-shaped stickers with the text '元气满满'.
Tomato Soup Base DIY Station
An indoor food station with a large promotional poster showing six DIY tomato soup base recipes in Chinese and English. Below the poster are several white bowls filled with ingredients like greens, noodles, and condiments. The setup includes labeled containers and utensils on a counter. A small sign with a panda mascot is also present.
Slippery Beef Spicy Soup Advertisement
A promotional poster featuring a bowl of flavoured beef malatang with ingredients like corn, eggs, sausages, and meat in a spicy milk soup base. The background is red-orange gradient with white Chinese and English text. A gold 'NEW' badge appears on the left. Two red chillies are placed beside the bowl on a wooden tray.
Haidilao Huoguo promotional poster
A printed advertisement for Haidilao Huoguo at the AEON Station 18 location in Ipoh, Malaysia. The poster features red and orange design with Chinese characters and English text advertising combo meals, a base price for hot pot, and individual items like beef slices. It includes pricing details such as RM58.70 for a two-person combo and RM88.50 for a three-person combo.
Solo Light Set Meal Promotion Stand
A yellow promotional stand with a cartoon panda mascot advertising a solo light set meal priced at RM42.90. The stand includes options to choose from soup base (4 choices), meat (4 choices), vegetables (6 choices), and sides/carbs (2 choices). The background shows an indoor mall setting with a railing, glass floor, and part of another restaurant sign in the distance.
Crayfish Dish
A close-up shot of a black bowl filled with cooked red crayfish and shrimp in a sauce, placed on a light-colored countertop. The dish appears to be served at a dining table with some cutlery and glassware partially visible in the background.
Hot Pot Sauce Bar
A self-service station with multiple metal bowls containing various sauces and condiments. Adjacent to the bowls are trays of fresh ingredients like tomatoes, watermelon slices, and greens. A large printed poster on the right displays recipes and preparation tips in both Chinese and English. The counter is light-colored, and the setup suggests a hot pot restaurant interior.
Haidilao Tomato Soup Base DIY Station
Self-service station with six customizable eating options using Haidilao tomato soup base. Display includes printed instructions in Chinese and English, condiments like spring onion sauce and crushed peanuts, and prepared ingredients such as cucumber slices and pre-made dishes. A food allergy notice is also present.
Haidilao Hot Pot Counter
Interior view of a Haidilao Hot Pot restaurant counter with sauce selection station, promotional signage above, and neatly arranged condiment bowls. The counter displays various ingredients like sliced vegetables and meats in small metal bowls. A large printed poster behind the counter details popular sauce recipes and DIY soup base options.
Haidilao Tomato Soup Base Self-Service Station
Interior view of a self-service food station with multiple dipping bowls, condiments, and small dishes like watermelon slices and cherry tomatoes. Behind the counter is a large promotional board detailing '6 Ways to Eat Haidilao Tomato Soup Base' with images and recipes in both Chinese and English.
Promotional Posters on Wall
Four pink-themed promotional posters mounted on a light wood-paneled wall inside a restaurant or food establishment. Each poster advertises a dish with Chinese characters, English translation, and an image of the food. The logos 'H' and 'Souper Tasty Adventures' are visible. No shop front or menu is shown.
海底捞火锅店内陈列
室内场景,展示一个戴着红色帽子的熊猫玩偶坐在玻璃展柜上。上方悬挂电子屏幕显示当前服务状态及菜品广告。柜台下方有“海底捞”品牌标志。背景为木质墙面和指示牌。
Restaurant Interior Scene
Interior view of a restaurant with patrons seated at booths and a staff member attending to them. The ceiling has recessed lighting and ventilation grilles. A promotional banner featuring a cartoon character hangs from the ceiling. Tables have condiments, water pitchers, and fruit slices on plates. The ambiance is casual dining with green upholstered seating.
Soup station interior
Interior view of a food service counter with multiple small metal bowls arranged in rows on a light-colored countertop. Below the counter, shelves are illuminated and hold stacks of white disposable bowls. Above, a large sign reads 'Say Hi to Soup' with images of dishes. Behind the counter is a promotional poster detailing '6 Ways to Eat Haidilao Tomato', showing recipes and preparation steps. The floor is tiled in neutral tones. No staff or customers visible.
海底捞火锅 promotional display
A pink-themed promotional setup featuring a cartoon panda mascot holding food, surrounded by heart motifs and the slogan '好肉麻·辣辣的爱'. A small table with checkered cloth displays branded merchandise and a 520 discount sign. The backdrop includes Chinese characters and the brand name '海底捞火锅' (Haidilao Hot Pot). Balloons and cutouts are present on red carpeted floor.
Panda mascot at seafood hot pot restaurant
A plush panda mascot wearing a red and yellow hat with 'H' logo sits in front of a digital display showing the restaurant's name '海底捞火锅' (Haidilao Huoguo). The screen advertises tomato broth tofu dish and shows queue information including 'Currently Serving 1'. A small promotional poster on a stand nearby reads '积分兑换专区' (Points Redemption Zone) featuring the same panda character.
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