Heng Wai Yean
Very poor service centre. There is only 1 staff working at the customer service counter. Samsung must upgrade their service to avoid the long queue.
Location: Lot G6, Tingkat Bawah Jalan Hospital, Angsana Ipoh Mall, 30450 Ipoh, Perak, Malaysia
Floor G · Angsana Ipoh Mall
The Samsung Authorized Service Center at Angsana Ipoh Mall provides professional repair and maintenance for Samsung mobile devices, appliances, and consumer electronics. Operated by certified technicians using only genuine Samsung parts, the centre handles everything from screen replacements and battery swaps to software troubleshooting and warranty claims. Walk-in and appointment-based services are both available, ensuring flexibility for busy customers in the Greentown area.
As an authorised service point, this centre guarantees that all repairs meet Samsung's stringent quality standards and maintain any remaining warranty coverage. Customers can expect transparent diagnostics, honest assessments, and reliable turnaround times. The convenient mall location means you can drop off your device and shop or dine whilst waiting for your repair to be completed.
When your Samsung device needs expert attention, the Angsana Ipoh Mall service centre is your trusted local solution. Professional care, genuine parts, and the peace of mind that comes with authorised service, all under one roof.
Based on 304 Google reviews
Based on customer ratings
Based on customer ratings
Heng Wai Yean
Very poor service centre. There is only 1 staff working at the customer service counter. Samsung must upgrade their service to avoid the long queue.
Ahmad Razak
Still under warranty but complain my receipt. Hello!! I still got keep the receipt is the additional bonus to proof it already! The phone is Samsung right? You can check right? Why question my receipt? And saying Samsung HQ not accept it!!
Tan Siew Ling
Wolf in sheep clothing, I been 15 years samsung buyer n user, with the green line issue is samsung own manufacturer fault. No wonder lots ex samsung user choosing iphone n huawei
Bala a/l Siva
Happy with the service provided by the staff today (18/01/26). I came here to change my lcd. Thank you for your understanding and fast service especially to Marina & Ashik. Hope that both of you will keep up the good work and services. 👍🏻
Priya Menon
Staff very helpful and patient in teaching me how to use my smartphone.
Samsung Authorized Service Center
Samsung Customer Service Storefront
Exterior view of a Samsung customer service store entrance with illuminated blue signage displaying 'SAMSUNG' and 'Customer Service'. The storefront has glass doors leading into the interior, which features wooden paneling, seating areas, and a service counter. A self-service kiosk stands near the center. The sign also includes 'DIMALIKI OLEH: ONE MOBILE CARE SDN BHD.' indicating ownership.
Samsung Customer Service Shop Front
Closed storefront with metal roller shutters. Black signboard displays "PUSAT SERVICE SAMSUNG" on the left and "Customer Service" on the right. Below, it reads "DIMILIKI OLEH: ONE MOBILE CARE SDN BHD (973223-X)". Location marker "LOT-G6" is visible. The shop appears inactive or closed.
Samsung Customer Service Counter
Three staff members are seated at a counter with three computer stations labeled 1, 2, and 3. Behind them is a large blue wall with 'SAMSUNG' and 'Customer Service' illuminated in white letters. The counter has promotional materials, flyers, and branded merchandise on display. A digital screen above shows the number of customers waiting.
Customer Service Counter Interior
Interior view of a customer service counter with multiple stations labeled 2, 3, 4. A person sits at station 3, facing away from the camera. Computers are on the counter, one displaying an advertisement for LCD screen replacement. Signage includes 'Customer Service' above the counter and a small sign reading 'Sorry Temporarily Closed'. A digital display on the wall shows booking information and promotional text. The floor is wooden, chairs are black, and there's a no-smoking sign on a door in the background.
Samsung Authorized Service Center Review Screen
A smartphone screen displaying a Google review page for 'Samsung Authorized Service Center'. The reviewer, Nalza Hahs, has given one star and written a critical message about Samsung's handling of the green line issue and alleged suppression in Malaysia. The interface includes options to add photos and post the review.
Phone Backside
A white smartphone with a vertical triple-camera setup on the top left corner and a small sensor below it. The back panel has a glossy finish with rainbow light reflections. There is a noticeable black smudge near the bottom-left edge. The phone rests on a speckled, textured surface resembling stone or tile.
Customer Service Counter
Interior view of a customer service counter with a blue wall featuring 'Customer Service' signage. Two computer monitors are on the desk, one displaying a sign that reads 'Sorry Temporarily Closed'. A numbered overhead light fixture marks station 2. The floor has a wooden finish with an orange line marker. A digital display screen is mounted to the right.
Shopping Mall Interior
View of a shopping mall corridor with a Samsung store entrance on the right. A blue and orange partition marks G5/G6. Inside the store, customers are seated at desks, and a digital display shows promotional content. The floor is tiled, lights are overhead, and shoppers walk in the distance.
Customer Service Counter Interior
Interior view of a customer service area with wooden flooring and modern lighting. Customers are seated at desks facing service counters labeled 1-4. A digital display on the wall shows 'Samsung SmartCare' information. The background features a blue wall with 'Customer Service' signage. Several people are present, some working at computers, others waiting or conversing.
Marina Court Resort Condominium Entrance
The image shows the exterior entrance of a residential complex with a large arched gateway bearing the sign 'MARINA COURT RESORT CONDOMINIUM'. The building is pinkish-beige with multiple floors, air conditioning units, and flags on poles. A small guardhouse with a tiled roof sits at the base of the archway. Several people are walking near the entrance, and a white van is parked nearby.
Samsung Service Center Interior
Interior view of a Samsung service center with wooden panel walls, a digital kiosk displaying service options like 'Galaxy Note10', 'Repair', 'Collection', and 'Dealer'. A sign indicates business hours: Mon-Sun 10:30 AM to 10:00 PM. In the background, customers are seated at a counter with staff. A small notice is affixed to the wall.
Samsung Malaysia Electronics (SME) Mobile Phone Major Part Price List
Printed price list showing recommended retail prices (RRP) for major parts of various Samsung Galaxy models. Includes columns for Model Name, LCD Screen, Mother Board, Back Glass, Battery Kit, and Camera. Prices are in RM. Terms and conditions note that prices are effective from 1st September 2018 and include SST.
Samsung Customer Service Center Interior
Interior view of a Samsung Customer Service Center with blue-themed counters, multiple service desks labeled 1-4, digital display showing repair/collection status, customers seated at blue chairs, staff behind counters, and a 'Dealer Counter' sign.
Samsung Customer Service Storefront
Interior view of a Samsung customer service center with blue signage above the entrance displaying 'SAMSUNG' and 'Customer Service'. The store is operated by One Mobile Care Sdn Bhd. Inside, there are wooden paneling walls, seating areas with blue sofas, promotional posters on easels, digital screens showing advertisements, and customers at service counters. A small white kiosk displays a ticket machine.
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